Receptionist - Sutton, South London

 Job Description – Receptionist – Sutton

Hey Baby 4D in Sutton is a private pregnancy ultrasound clinic specialising in non-diagnostic pregnancy scans. We are part of the Hey Baby 4D franchise network which operates nationwide. 

Due to opening, we are looking for a clinic receptionist to join our friendly team. You will require strong customer service skills, great attention to detail, organisational skills and be proficient in Microsoft packages (such as Word and Excel). Most importantly, you will need to enjoy working with people! As we are a new clinic, we will be offering growth opportunities for the right applicant. Hours and salary are flexible at this point, and will be discussed at the interview stage.

Receptionist Responsibilities

• • Greeting and checking in clients in line with company policy
  • Ensuring clients are treated with respect and empathy, receiving a fun and friendly service
  • Answering calls and emails, booking appointments and handling customer queries
  • Taking payments – in person and over the phone
  • Printing reports and scan images, and selling merchandise
  • Acting as a chaperone as required
  • Assisting with cleaning and general upkeep on the clinic and equipment
  • Taking customer feedback and relaying this to the management team
  • Posting updates on social media channels
  • Assisting the management team as required with compliance tasks
  • Reporting any suspected safeguarding issues, following the safeguarding procedure
  • Increasing sales through exceptional service
  • Opening and closing the clinic, performing all necessary safety and security checks
  • Stock checking and inventory management

Qualifications & Experience

In order to be considered for this position, you must have a customer service background and have exceptional administrative skills. The successful receptionist will demonstrate excellent verbal and written communication skills, coupled with a strong patient-centred approach. You must be able to travel to Wallington in Sutton to perform the role.

As this role is based in the pregnancy sector, we are looking for an individual who can handle sensitive situations with empathy, and who is able to adapt to a variety of situations easily.

Due to the nature of this role, a full enhanced DBS check will need to be performed prior to the commencement of employment. Mandatory training will also need to be completed within an allocated timeframe.

Please provide a covering letter with your application.