{"id":3647,"date":"2021-10-28T11:07:37","date_gmt":"2021-10-28T10:07:37","guid":{"rendered":"https:\/\/heybaby4d.co.uk\/solihull\/?page_id=3647"},"modified":"2024-08-22T12:57:40","modified_gmt":"2024-08-22T11:57:40","slug":"provide-feedback","status":"publish","type":"page","link":"https:\/\/heybaby4d.co.uk\/solihull\/home\/extras\/provide-feedback\/","title":{"rendered":"Feedback"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.16″ background_image=”https:\/\/heybaby4d.co.uk\/solihull\/wp-content\/uploads\/2022\/02\/3.png” z_index=”6″ custom_padding=”|||||” top_divider_height=”0px” top_divider_height_tablet=”3vw” top_divider_height_phone=”” top_divider_height_last_edited=”on|tablet” top_divider_repeat_tablet=”7x” top_divider_repeat_phone=”” top_divider_repeat_last_edited=”on|phone” bottom_divider_style=”curve” bottom_divider_color=”#fcfcfc” bottom_divider_height=”10vw” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|tablet” transform_translate_tablet=”” transform_translate_phone=”” transform_translate_last_edited=”on|tablet” transform_translate_linked=”off” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|tablet” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|tablet” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|tablet” transform_styles_last_edited=”on|tablet” width=”67.5%” max_width=”100%” custom_padding=”62px|||||” transform_styles_tablet=”” transform_styles_phone=”” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ background_color=”rgba(255,255,255,0.87)” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|tablet” transform_translate_tablet=”” transform_translate_phone=”70px|20px” transform_translate_last_edited=”on|phone” transform_translate_linked=”off” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|tablet” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|tablet” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|tablet” custom_padding=”4vw|50px|4vw|50px|true|true” custom_padding_tablet=”6vw|40px|6vw|40px|true|true” custom_padding_phone=”” custom_padding_last_edited=”on|desktop” border_radii=”on|20vw|20vw|20vw|20vw” box_shadow_style=”preset3″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_text_color=”#737373″ text_font_size=”16px” text_line_height=”1.8em” link_text_color=”gcid-29f2f3e8-7482-40c6-9f32-4d689365f516″ header_font=”|600|||||||” header_text_color=”#737373″ header_font_size=”2.5em” header_line_height=”1.5em” text_orientation=”center” custom_margin=”||-5px|||” header_font_size_tablet=”” header_font_size_phone=”36px” header_font_size_last_edited=”on|desktop” text_text_align=”center” global_colors_info=”{%22gcid-29f2f3e8-7482-40c6-9f32-4d689365f516%22:%91%22link_text_color%22%93}”]<\/p>\n

How Did We Do?<\/h1>\n

Thank you for choosing Hey Baby 4D for your pregnancy scan. Your feedback is extremely important to helping us provide the best possible service to our customers. All feedback received is used to assist us in continually developing our services and staff training.\u00a0<\/span>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” background_image=”https:\/\/heybaby4d.co.uk\/solihull\/wp-content\/uploads\/2021\/02\/fadedhbbackground20_1_original.png” parallax=”on” parallax_method=”off” custom_margin=”-40px||-50px||false|false” custom_padding=”80px||0px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” width=”87%” max_width=”100%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font_size=”16px” width=”100%” custom_padding=”|0px||||” global_colors_info=”{}”]<\/p>\n

Our priority is to make leaving feedback as accessible as possible for our customers.<\/p>\n

If you would like to provide feedback privately, or to make suggestions on how we can improve our service, please do so via telephone on 01214485955<\/a><\/strong> or via email at solihull@heybaby4d.co.uk<\/a><\/strong>.<\/p>\n

If you prefer to leave an online review, you can do so by following any of the buttons below:<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” background_image=”https:\/\/heybaby4d.co.uk\/solihull\/wp-content\/uploads\/2021\/02\/fadedhbbackground20_1_original.png” parallax=”on” parallax_method=”off” custom_margin=”||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Facebook” image=”https:\/\/heybaby4d.co.uk\/solihull\/wp-content\/uploads\/2021\/10\/Facebook.png” _builder_version=”4.20.0″ _module_preset=”default” header_font=”|700|||||||” header_text_align=”center” header_text_color=”#EE75AB” header_font_size=”25px” link_option_url=”https:\/\/www.facebook.com\/heybaby4dsolihull” link_option_url_new_window=”on” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Google” image=”https:\/\/heybaby4d.co.uk\/solihull\/wp-content\/uploads\/2024\/08\/google-icon.png” alt=”google icon” _builder_version=”4.27.0″ _module_preset=”default” header_font=”|700|||||||” header_text_align=”center” header_text_color=”#EE75AB” header_font_size=”25px” link_option_url=”https:\/\/www.google.com\/search?hl=en-GB&gl=uk&q=Hey+Baby+4D+Solihull,+5+Oxhill+Rd,+Shirley,+Solihull+B90+1LR&ludocid=9370328943824709480&lsig=AB86z5U4FbIHPlre69sGBBCIpRs5#lrd=0x4870b9762a18ec85:0x820a18873d3ba768,3″ link_option_url_new_window=”on” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ global_colors_info=”{}” title_text=”google icon” sticky_enabled=”0″][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Trust Pilot” image=”https:\/\/heybaby4d.co.uk\/solihull\/wp-content\/uploads\/2021\/10\/Trustpilot.png” _builder_version=”4.20.0″ _module_preset=”default” header_font=”|700|||||||” header_text_align=”center” header_text_color=”#EE75AB” header_font_size=”25px” link_option_url=”https:\/\/uk.trustpilot.com\/review\/heybaby4d.co.uk” link_option_url_new_window=”on” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Trustist” image=”https:\/\/heybaby4d.co.uk\/solihull\/wp-content\/uploads\/2021\/10\/Trustist-1.png” _builder_version=”4.20.0″ _module_preset=”default” header_font=”|700|||||||” header_text_align=”center” header_text_color=”#EE75AB” header_font_size=”25px” link_option_url=”https:\/\/www.trustistreviewer.com\/Survey\/lJ_Rfxqw-kyl9RqO_bwF4Q.html” link_option_url_new_window=”on” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.20.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_cta title=”Maternal Wellbeing Survey” button_url=”https:\/\/forms.gle\/UAuT4mqWb4CHY2V37″ url_new_window=”on” button_text=”Complete Survey” _builder_version=”4.20.4″ _module_preset=”default” header_text_color=”#FFFFFF” body_text_color=”#FFFFFF” custom_button=”on” button_bg_color=”RGBA(255,255,255,0)” button_border_width=”2px” button_border_color=”#FFFFFF” custom_padding=”||54px|||” header_text_shadow_style=”preset1″ global_colors_info=”{}”]<\/p>\n

By completing this survey, you will have the opportunity to share your thoughts and experiences with us, which will help us to tailor our service to meet the needs of expectant parents like you.<\/span><\/p>\n

Thank you in advance for your participation.<\/span><\/p>\n

[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.16″ background_image=”https:\/\/heybaby4d.co.uk\/solihull\/wp-content\/uploads\/2021\/10\/Untitled-design.png” parallax=”on” parallax_method=”off” z_index=”6″ custom_padding=”47px|||||” top_divider_style=”curve” top_divider_color=”#fcfcfc” top_divider_height=”4vw” top_divider_height_tablet=”3vw” top_divider_height_phone=”” top_divider_height_last_edited=”on|tablet” top_divider_repeat_tablet=”1x” top_divider_repeat_phone=”” top_divider_repeat_last_edited=”on|desktop” bottom_divider_style=”curve” bottom_divider_color=”#fcfcfc” bottom_divider_height=”4vw” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|tablet” transform_translate_tablet=”” transform_translate_phone=”” transform_translate_last_edited=”on|tablet” transform_translate_linked=”off” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|tablet” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|tablet” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|tablet” transform_styles_last_edited=”on|tablet” width=”67.5%” max_width=”100%” custom_padding=”62px|||||” transform_styles_tablet=”” transform_styles_phone=”” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ background_color=”rgba(255,255,255,0.87)” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|tablet” transform_translate_tablet=”” transform_translate_phone=”70px|20px” transform_translate_last_edited=”on|phone” transform_translate_linked=”off” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|tablet” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|tablet” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|tablet” custom_padding=”4vw|50px|4vw|50px|true|true” custom_padding_tablet=”6vw|40px|6vw|40px|true|true” custom_padding_phone=”” custom_padding_last_edited=”on|desktop” border_radii=”on|20vw|20vw|20vw|20vw” box_shadow_style=”preset3″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_text_color=”#737373″ text_font_size=”16px” text_line_height=”1.8em” link_text_color=”gcid-29f2f3e8-7482-40c6-9f32-4d689365f516″ header_font=”|600|||||||” header_text_color=”#737373″ header_font_size=”2.5em” header_line_height=”1.5em” text_orientation=”center” custom_margin=”||-5px|||” header_font_size_tablet=”” header_font_size_phone=”36px” header_font_size_last_edited=”on|desktop” text_text_align=”center” global_colors_info=”{%22gcid-29f2f3e8-7482-40c6-9f32-4d689365f516%22:%91%22link_text_color%22%93}”]<\/p>\n

Complaints<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” background_image=”https:\/\/heybaby4d.co.uk\/solihull\/wp-content\/uploads\/2021\/02\/fadedhbbackground20_1_original.png” parallax=”on” parallax_method=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”||10px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font_size=”16px” text_orientation=”center” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

If you were not happy with the service you received and wish to raise a complaint, please do so by completing the form below. As per our complaints policy, all complaints will be acknowledged within 48 hours and a response will be provided within seven working days. If you wish to receive a copy of our complaints policy, please request it using the form below.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_image=”https:\/\/heybaby4d.co.uk\/solihull\/wp-content\/uploads\/2021\/02\/fadedhbbackground20_1_original.png” parallax=”on” parallax_method=”off” custom_padding=”0px||3px|||” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”Baloo 2|||on|||||” header_2_text_align=”left” header_2_text_color=”#ee75ab” global_colors_info=”{}”]<\/p>\n

Hey Baby 4D Solihull<\/h2>\n

[\/et_pb_text][et_pb_blurb title=”Address” use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” _builder_version=”4.16″ _module_preset=”default” header_text_color=”#737373″ body_text_color=”#ee75ab” global_colors_info=”{%22gcid-2ced6a67-bbc3-48eb-a421-3089ab8ce784%22:%91%22header_text_color%22%93}”]<\/p>\n

5 Oxhill Road, Solihull, B90 1LR<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Phone” use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” _builder_version=”4.16″ _module_preset=”default” header_text_color=”#737373″ body_text_color=”#ee75ab” body_link_text_color=”#ee75ab” custom_padding=”||3px|||” global_colors_info=”{%22gcid-2ced6a67-bbc3-48eb-a421-3089ab8ce784%22:%91%22header_text_color%22%93,%22gcid-29f2f3e8-7482-40c6-9f32-4d689365f516%22:%91%22body_link_text_color%22%93}”]<\/p>\n

01214485955<\/a><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Email Address” use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” _builder_version=”4.20.0″ _module_preset=”default” header_text_color=”#737373″ body_text_color=”#ee75ab” body_link_text_color=”#ee75ab” global_colors_info=”{%22gcid-2ced6a67-bbc3-48eb-a421-3089ab8ce784%22:%91%22header_text_color%22%93,%22gcid-29f2f3e8-7482-40c6-9f32-4d689365f516%22:%91%22body_text_color%22,%22body_link_text_color%22%93}”]<\/p>\n

solihull@heybaby4d.co.uk<\/a><\/p>\n

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If you are not satisfied with the outcome of a complaint, you can contact the Centre for Effective Dispute Resolution (CEDR)<\/a>, of which we are a member. CEDR are the recognised mediation and alternative dispute resolution (ADR) service for the private healthcare sector. They are an independent non-profit organisation and a registered charity.<\/p>\n

Please note that a complaint can only be referred to CEDR after it has first been raised with Hey Baby 4D and if a satisfactory outcome has not been achieved.<\/p>\n

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