About the Role

As our Receptionist you will play a key role in delivering a warm, professional and memorable experience for expectant parents at an important time in their lives.

You will be the first point of contact for customers, ensuring they feel welcomed, reassured and supported throughout their visit.

Responsibilities

• Booking appointments for customers both over the phone and in person
• Welcoming customers to the clinic and assisting them with any queries
• Taking payments
• Confidently explaining our scan packages and optional add-ons in a supportive and informative way
• Acting as a Chaperone where required (short qualification provided)
• Assisting with the cleaning of the clinic and equipment
• Taking customer feedback and relaying this to management
• Supporting social media and customer engagement initiatives where appropriate
• Completing job-specific training

What We Look For

• Experience in reception or administration preferred
• Exceptional customer service skills
• Calm and empathetic approach
• Excellent IT, verbal and written communication skills
• Confidence discussing services and answering customer questions
• Ability to work independently within a small team
• Due to the nature of this role, a satisfactory Enhanced DBS (adult workforce) will need to be performed prior to the commencement of employment. You will also need to maintain a satisfactory DBS throughout the duration of your employment.

What We Provide

• Supportive and professional working environment
• Opportunities to develop additional responsibilities as the clinic grows
• Commission opportunities linked to service upgrades and add-ons (designed to reward excellent customer engagement rather than hard selling)
• Training and development, including chaperone qualification
• Flexible scheduling where possible

Required language: English

Hours: Up to 22 hours per week

Job Type: Part-time

Salary: To be discussed

Applicants must be at least 18 years of age to apply.