About the Role

As our Receptionist you will play a key role in delivering a warm, professional and memorable experience for expectant parents at an important time in their lives.

You will be the first point of contact for customers, ensuring they feel welcomed, reassured and supported throughout their visit.

Many of our customers are visiting to see their baby for the first time, so creating a calm and reassuring experience is an important part of the role.

This is an exciting opportunity to join a brand new private baby scanning clinic as it launches and grows.

Key Responsibilities

• Booking appointments for customers both over the phone and in person
• Welcoming customers to the clinic and assisting them with any queries
• Taking payments
• Explaining our scan packages and optional add-ons in a supportive and informative way
• Acting as a Chaperone where required (short qualification provided)
• Assisting with the cleaning and presentation of the clinic and equipment
• Taking customer feedback and relaying this to management
• Supporting social media and customer engagement initiatives where appropriate
• Completing job-specific training

What We Look For

• Experience in reception or administration preferred
• Exceptional customer service skills
• Calm and empathetic approach
• Excellent IT, verbal and written communication skills
• Confidence discussing services and answering customer questions
• Ability to work independently within a small team

Due to the nature of this role, a satisfactory Enhanced DBS (adult workforce) will need to be completed prior to the commencement of employment and maintained throughout employment.

Ideal Candidate

You will likely enjoy this role if you are someone who naturally makes people feel welcome and comfortable. Many of our customers are expectant parents experiencing an emotional and memorable moment in their pregnancy, so a warm, calm and reassuring presence is essential.

You take pride in creating a professional, tidy and well-organised environment and enjoy being part of a small team where every interaction contributes to the overall customer experience.

What We Provide

• Supportive and professional working environment
• Training and development, including chaperone qualification
• Flexible scheduling where possible
• Opportunities to take on additional responsibilities as the clinic grows

Additional Benefits

• Commission opportunities linked to service upgrades and add-ons
• Staff discounts on scan services
• Small, friendly team environment

Working Hours

The role is expected to operate approximately 22 hours per week, with the current planned clinic schedule being:

• Tuesday: 10:00am – 2:00pm
• Thursday: 2:00pm – 6:00pm
• Saturday: 10:00am – 5:00pm
• Sunday: 10:00am – 5:00pm

As the clinic is currently in the launch phase, these hours may be adjusted slightly prior to opening.

Salary

£24,784 per year (pro-rata) based on the current National Minimum Wage of £12.71 per hour.
A salary review will take place within 6–12 months as the clinic grows, with opportunities for increased earnings and additional responsibilities.

Salary

£24,784 per year (pro-rata) based on the current National Minimum Wage of £12.71 per hour.
A salary review will take place within 6–12 months as the clinic grows, with opportunities for increased earnings and additional responsibilities.

Job Type: Part-time

Hours: Approximately 22 hours per week

Required language: English

Applicants must be at least 18 years of age to apply.