Safety & Quality Standards

Your safety and the quality of our service is of utmost importance to us. We welcome all feedback and use it to continually improve customer experience.


Is 4D scanning safe?

Extra Image

Yes, 4D scanning is considered to be perfectly safe.

3D and 4D scanning use the same ultrasound technology that hospitals use during normal diagnostic scans, the technology simply includes more advanced imaging software, which creates the 3D image.

This technology has been used for many years, and there is no current evidence of any biological risk to mother or foetus associated with obstetric ultrasound scans. (Obstetric ultrasound, biological effects and safety (no 160, June 2005) SOGC clinical practice guidelines from JOGC).

Despite this, we take the safety of you and your baby very seriously and see no need to take any unnecessary risks. We have adopted the ALARA (As Low As Reasonably Possible) principle, which means that we have our equipment set to the lowest possible settings, whilst imposing a maximum amount of time we will expose your baby to ultrasound. Therefore, even our longest scans will not last for more than 20 minutes.

We also follow BMUS (British Medical Ultrasound Society) guidelines for the safe use of diagnostic ultrasound equipment and we regularly update our procedures based on BMUS guidance.
For added peace-of-mind, we only use the most advanced, modern equipment available, which is regularly serviced and maintained.

If you have any doubts, please feel free to ask for advice from your own doctor or midwife before visiting us.

Quality Standards

How we ensure the best levels of quality

quality standards

Quality Standards at Hey Baby 4D

At Hey Baby 4D Sutton, we take feedback extremely seriously and welcome every customer to tell us how we did. Whilst we always endeavor to maintain the highest quality standards, mistakes can happen, that’s life – we believe it’s how they’re handled that matters.

That’s why we collate feedback from our customers. On the rare occasion where there’s a problem, it’s shared across the entire Hey Baby 4D family. This enables each of our clinics to learn from mistakes without having to make them in the first place!

This ‘sharing is caring’ culture also means that customers of Hey Baby 4D Sutton will benefit from ideas inspired by a whole network of professionals who want to make your baby scan experience a super special one!

All Hey Baby employees are encouraged to provide feedback to the management team. We believe that by keeping our workforce happy, we keep our customers happy too!

Help us to maintain our high quality standards